Consulting / support:

Situation

There are sometimes tasks for which the permanent staff does not have the necessary time and knowledge, and it does not seem to be possible or make sense to acquire this knowledge. In this case, a consultant can help and offer his external support.

Offer

Here are some typical situations:

1. CRM
   icima helps with the introduction of a CRM system (Customer Relations Management) for the collection and maintenance of the data concerning the customers and the contacts with them. This can cover the adaptation of the general system to the company´s specific needs (customizing), the observation of the milestone and final deadlines and the ensurance of the necessary level of data quality.
2. Finance-related organization and audit
   icima checks, optimizes and documents the structures and procedures in the area of finance and administration to see if these correspond to the requirements and expectations.
3. Business Plan
   icima can provide significant help in the creation of a medium term business plan with all its auxiliary plans if there is nobody available in the company who has the necessary skills and experience concerning such a complex planning model.
4. Employee attitude survey
   If there is a wish to have some statistically reliable data about the attitudes and proposals of the employees, icima can help in formulating the questions, in conducting the interviews (as a neutral third party) and in analyzing the results.
5. Training and Coaching
   icima can provide training and coaching for the company´s management and staff, in the area of understanding and applying the systems and tools of general and financial management.